Wednesday, July 30, 2014
NEMSMA Leadership

2014 NEMSMA Board of Directors

President Troy Hagen
President-Elect Mike Touchstone
Treasurer Sean Caffrey
Secretary Vince Robbins
Member at Large Chris Cebellero
Member at Large Steven Cotter
Member at Large Ryan Greenberg
Member at Large Brian LaCroix
Member at Large Mike Poytner
Immediate Past-President Skip Kirkwood

Board Bios

President Troy Hagen, Orange County, CA

Troy Hagen is the CEO of Care Ambulance in Orange County, CA. Troy has been involved in Emergency Medical Services since 1989. Troy spent 4 years at Brookings Ambulance, a hospital based 911 provider in South Dakota, and 19+ years at Ada County Paramedics in Boise, Idaho. He held many positions at Ada County including Paramedic, Field Supervisor and then EMS Director for 8 years, prior to relocating to southern California.

Troy holds a Bachelor of Science Degree in Biology and a Master’s in Business Administration. He is a frequent national lecturer on EMS leadership and management topics, finance, emergency preparedness, and special events planning and adjunct faculty at Idaho State University. Troy also writes for EMS World Magazine on leadership topics and served as lead author/researcher for the National Highway Traffic and Safety Administration (NHTSA) white paper, EMS Makes a Difference: Improved clinical outcomes and downstream healthcare savings and the recently released EMS System Performance-based Funding and Reimbursement Model report adopted by the National EMS Advisory Council. Troy served as the Finance Committee Chair for the National EMS Advisory Council which provides guidance and advice to the federal government regarding EMS issues.

Troy was recognized as a 2009 Idaho Health Care Hero by the Idaho Business Review and received the national 2010 Pinnacle EMS Leadership Award of Excellence for his research and publication.

President-Elect Mike Touchstone, Philadelphia, PA

Michael Touchstone is Chief of EMS Training for the Philadelphia Fire Department. He has been involved in EMS since 1980 and earned paramedic certification in 1983. Chief Touchstone started his career as a volunteer in a third service ambulance corps, and worked in paid third service and hospital based EMS systems before joining the Philadelphia Fire Department in 1989. He has served as a CQI officer, field supervisor, EMS instructor, and is AHA BLS Training Center Faculty. Mike was also a contract instructor at the National Fire Academy where he taught “Management of EMS”. He has presented at local, regional, national and international EMS conferences. Chief Touchstone is a published author and holds a Bachelor of Science in Health Sciences from the George Washington University where he completed the EMS Management program.




Treasurer Sean Caffrey

caffrey Sean currently serves as the EMS Programs Manager for the Department of Pediatrics of the University of Colorado School of Medicine. In this role he manages the Colorado EMS for Children program and coordinates EMS research, policy and education activities in the University of Colorado system. Sean has previously worked as the EMS Systems Coordinator for EMS and Trauma Services Section of the Colorado Department of Public Health and Environment. Sean also served as the director of the Summit County Ambulance Service, a full service county-based EMS service , located in Breckenridge, Colorado. Sean has been a paramedic since 1991 and is certified as a Chief EMS Officer (CEMSO) through the Center for Public Safety Excellence. He received a BS degree in Emergency Services Administration from the George Washington University in Washington, D.C. and a Masters in Business Administration from the University of Denver. Sean’s experience includes service in volunteer, hospital-based, fire service, governmental and private-sector EMS providers. Sean also represented governmental EMS providers on the Colorado State Emergency Medical and Trauma Services Advisory Council and has previously served as the president of the EMS Association of Colorado. Sean has been instrumental in developing EMS management education programs at the local, state and national levels.



Secretary Vince Robbins, Neptune, NJ

Since 1990, Mr. Robbins has served as the President & Chief Executive Officer of MONOC, New Jersey’s single largest EMS and medical transportation service, responsible for the oversight, administration & management of three health care services companies. While leading MONOC, it has grown fifteen fold, dramatically expanding the wide range of services it provides, more than doubling the hospital members of the consortium and securing its financial stability, while continuing to provide reduced cost shared services for its 15 member hospitals, throughout New Jersey counties.

Formerly, He served in the administration of Temple University Hospital, in Philadelphia, Pennsylvania and with the New Jersey State Department of Health’s Office of Emergency Medical Services. He began his interest in EMS at the age of 15 as a cadet member of his local volunteer EMS agency, serving in various capacities, including EMT, paramedic, line officer and Captain.

Mr. Robbins has lectured and presented for the New Jersey State First Aid Council, the New Jersey Medical Transportation Association, and University of Maryland at Baltimore County’s E.M.S. degree program, both the Ocean and Camden County College’s paramedic certification programs, as well as many other academic and professional bodies. He has appeared as an expert in the management of medical transportation systems on CourtTV®, a nationally syndicated cable television network, provided consulting services in EMS and medical transportation for hospitals, municipalities and private organizations, and designed several EMS or medical transportation systems. Mr. Robbins has also authored numerous articles on the management and financing of complex healthcare delivery systems, including EMS and medical transportation systems, appearing in such publications as The Journal of Emergency Medical Services and the Healthcare Financing Management Association’s FOCUS.

In 1993, Mr. Robbins received the American College of Healthcare Executive’s “Early Career HealthCare Executive” award and attained his Fellow several years later. In 2005, he was recognized by both a Governor’s Proclamation and a resolution by the joint Houses of the State Assembly and Senate for his outstanding contributions to the EMS industry and the citizens of New Jersey. In addition, he has served on numerous boards, task forces and oversight committees in healthcare, EMS, charities and local community groups, including the American Red Cross, Lifeline and his local School Board. Mr. Robbins has also served in local government, in Westampton Township, New Jersey, as a Committeeman and Deputy Mayor.



Member at Large Chris Cebollero

Nationally recognized EMS leader, author and advocate, Chris Cebollero is also the EMS Chief for Christian Hospital's EMS division where he has reshaped the division over his tenure to progressively reflect the best practices of the industry and the division’s alignment with Christian hospital’s strategic plan. He is a confident and progressive Administrator with a proven history of developing organizational excellence, while encouraging professional development of the team and ensuring strategic alignment with the goals of the organization.







Member at Large Steven Cotter

Steven CotterSteve currently is the Director of Emergency Medical Services for Piedmont EMS, a division of the Piedmont Medical Center Healthcare System in Rock Hill, South Carolina. Steve has been involved in Emergency Medical Services since 1992. Steve began his career in the rural setting and then joined Greenville County EMS in Greenville, South Carolina spending 13 years in the organization. During that time he held the positions of Paramedic, Field Training Officer, Rescue Specialist, and Shift Supervisor. Steve became the EMS Director for Laurens County EMS in 2005and in 2007 Steve became the Director of EMS for Sedgwick County in Wichita, Kansas serving in that capacity until 2010 when he returned to EMS in South Carolina.

Steve holds a dual Bachelor of Science Degree in Finance and Accounting, a Master’s Degree in Business Administration, and is currently pursuing a PhD in Healthcare Administration. Steve is an author for EMS World Magazine and has contributed to both EMS paramedic and EMS management and leadership textbooks. Steve currently serves as faculty teaching EMS leadership and management at Spartanburg Community College in South Carolina and has previously taught operations management and statistics at the undergraduate level. Steve also frequently speaks on EMS leadership, EMS operations efficiencies, and EMS system design at both the state and national levels. Steve is the Chairman of the Board of Directors for the Midland EMS Council in Columbia, South Carolina, serves on the Advisory Board for the PULSE Emergency Medical Update, and serves on the Data Committee for South Carolina DHEC EMS.



Member at Large Ryan Greenberg

Ryan Greenberg has been with Vanguard Healthcare Systems for the past 10 years and currently serves as the Chief of EMS Operations. Vanguard is a provider of hospital based integrated healthcare and ambulance transport services across the northeast. Vanguard’s EMS services respond to nearly 30,000 requests for service each year.

Mr. Greenberg has spent the past 15 years in EMS administration specializing in the development of new hospital based EMS services for regional hospitals and healthcare systems. During Mr. Greenberg’s tenor with Vanguard Healthcare he has been the lead team member on the deployment of eight new hospital based ambulance services and served as the EMS Director for four of eight programs during their deployments.

He has a passion for teaching and has been an instructor for emergency services for the past 20 years. He continues to teach on a variety of topics from ITLS to leadership and innovation and has been chosen to speak at national EMS and Fire conferences.

Mr. Greenberg earned his Bachelor's Degree in Business Administration from Babson College and furthered his education achieving his Masters in Business Administration (MBA) from Seton Hall University.

Member at Brian LaCroix

Brian LaCroix serves as President (EMS Chief), of Allina Health – Emergency Medical Services, and Vice President of the larger Allina Health organization as a whole. During his career in emergency medical services, LaCroix has worked as an emergency medical technician, paramedic, educator, author, peer counselor and manager. He has been involved with state emergency medical service development in both Wisconsin and Minnesota. LaCroix holds a paramedic degree, a bachelor’s degree in business and has completed post-graduate studies in business administration.

He has worked on extended international emergency medical service projects in Nicaragua and France. LaCroix is past member of the Minnesota Emergency Medical Service Regulatory Board (EMSRB) the governing agency of emergency medical service throughout the State of Minnesota, where he served as vice-chair, legislative committee chair, complaint review panel member, and representative on the Health Professionals Services Program. LaCroix currently is Immediate Past-Chair of the Hennepin County (Minneapolis) EMS Council and a Board member of the North Central EMS Institute. Other professional affiliations include; Century College EMS Advisory Board and Allina’s Heart Safe Communities Steering Committee.

Allina Medical Transportation serves nearly 1,000,000 Minnesota residents with 911 service in more than 80 communities. LaCroix is responsible for leading Allina’s mission of serving those communities by providing exceptional care. Allina Medical Transportation has approximately 460 employees.


Member at Large Mike Poytner

Mike Poynter has managed operations and led personnel in emergency environments of all types throughout his 34 year’s public service. His experience spans all branches of the Public Safety Emergency Services including Law Enforcement, Emergency Medical Services, and the Fire Service. Mike has held multiple senior administrative positions. During his tenure he has responded to numerous incidents in all sectors and levels to disastrous incidents and trained Emergency Responders from all sectors in their related fields.

Mike’s broad spectrum of consulting experience includes performance improvement, organizational development, leadership development, strategic planning, team building, and conflict resolution. International consulting activities include Emergency Medical Services and Tactical Operations and training of healthcare providers for the Coast Guard and Ministry of Health in Finland. He has lectured at several prestigious international organizations and is the recipient of the Distinguished Emergency Medical Services award from the Finland Emergency Medical Services College.

While a Tactical Paramedic with the Federal Bureau of Investigation Special Weapons and Tactics Team for 16 years, Mike was involved in many duties including those in Special Operations, Training, and Aviation over seeing units such as the Emergency Services responders of the community. Mike serves as an Advisory Board Member for Emergency Medical Services World Magazine, Board Member of the National Emergency Medical Services Management Association, and currently serves as Executive Director for the Kentucky Board of Emergency Medical Services. Mike has been published in numerous peer and trade journals. His hobbies include Cycling, Kayaking, and Astronomy. He resides in Lexington, Kentucky with his wife and 2 children.


Immediate Past-President Skip Kirkwood, M.S., J.D., NREMT-P, EFO, CMO
Wake Forest, NC

Skip Kirkwood currently serves as the Chief of the Wake County (NC) Emergency Medical Services Division. He has been involved in EMS since 1973, as an EMT, paramedic, supervisor, educator, manager, consultant, state EMS director, and chief EMS officer. Skip holds a Master of Science in Health Services Administration from Central Michigan University and a Juris Doctorate from the Rutgers University School of Law. He is a graduate of the U. S. Fire Administration’s Executive Fire Officer program, and holds the Chief Medical Officer (CMO) credential from the Centers for Public Safety Excellence.

Skip served (2011-2012) as President of the National EMS Management Association, having serviced on the Board of Directors since 2004. He served as chair of the Leadership Development Project Group (2008-2011) and as principal author of NEMSMA’s leadership agenda white paper, EMS Management and Leadership Development in the United States: An Agenda for the Future. Skip’s current NEMSMA projects include the development of an implementation model and supporting materials for the EMS Field Training and Evaluation Program; serving as principal editor for NEMSMA’s contribution to the Fire and Emergency Services Higher Education Consortium (FESHE) textbook collection, with a text called Managing Ambulance Services to be published next year by Pierson Publishing Company. In addition, Skip represents NEMSMA on the Joint National EMS Leadership Conference, which is made up of the presidents of most major national EMS-related associations, and serves as NEMSMA’s liaison to the International Association of Fire Chiefs – EMS Section.

Skip is a frequent speaker at regional and national EMS conferences. A précis of his available presentations can be seen here.


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