Wednesday, Nov 12 8:00AM - 9:15AM
Super Volunteers: What EMS Can Learn from Highly Successful Volunteer Organizations in Other Sectors and Countries Sean Caffrey, MBA, CEMSO, NRP
Volunteer EMS organizations face many challenges relating to time and resource management, especially at the administrative level. This session explores how large-scale volunteer organizations such as the Red Cross and the Boy Scouts of America and other service organizations manage their volunteers. Best practices of large volunteer organizations in emergency services such as St. John’s Ambulance, the National Ski Patrol, Tasmanian Ambulance Service and Virginia Beach EMS will also be explored. At the conclusion of this session volunteer EMS leaders will have a greater awareness of the tools used by successful volunteer organizations.
Wednesday, Nov 12 9:30AM - 10:45AM
EMS Officer Competencies for the 21st Century Ryan Greenberg, MBA, NREMT-P, Troy Hagen, MBA, NREMT-P
Advancing your EMS leadership career can often be a challenging and confusing road. Once in your new role as an EMS officer, understanding the expectations and ensuring you complete each of your daily operational tasks can be as stressful. In order to help field providers understand the path to leadership and help current EMS officers achieve success, the National EMS Management Association recently developed a set of core competencies for supervising, managing and executive EMS officers. This session reviews the Pillars of EMS Officer Core Competencies, and how they can help guide personal career growth, define expectations of leadership and strengthen your agency’s leadership team.
Wednesday, Nov 12 11:00AM - 12:15PM
How to Improve Employee Engagement Brian LaCroix
Often described as action-oriented, independent and self-motivated personalities, EMS providers can be a tough bunch to lead. When staff members are not truly engaged with their organization, it shows up in how they treat patients, each other and extended stakeholders. Employee engagement is much more than just employee satisfaction. An engaged employee is a person who is fully involved in, and enthusiastic about, his or her work and committed to the interests and objectives of the organization. Since Allina Health EMS began measuring, we’ve seen employee engagement increase by 2½ times.